Customer Testimonials

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Google Feb 8, 2023

We love our new truck from Friendly Ford! As always, the Friendly Ford staff went above and beyond help us find the perfect truck for our needs, and make the buying process easy, fun and amazing! We highly recommend Friendly Ford of Hamilton to everyone we know! They are the BEST! 🙂

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DealerRater Jan 31, 2023

I want this this place makes me so happy with Ford and I will not feel like happy with them

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Google Jan 30, 2023

Great sales team and excellent service department

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Google Jan 30, 2023

Heidi was very helpful, will do business there again .

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DealerRater Jan 30, 2023

Friendliest and most polite salesperson, made buying a car from here the best experience ever!

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DealerRater Jan 28, 2023

Rich and Katie will always take care of you. Super friendly, no pressure, honest people.

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Google Jan 27, 2023

Great staff, Morgan was great to work with. I told her what my ball park price range was and she knocked it out of the park. The dealership came highly recomended and it was a pleasure working with them.

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Google Jan 26, 2023

Friendly Ford hands down is one of the best dealerships in the Northeast. Amazing service department along with the sales team that comes to see you while your vehicle is in for a oil change, tire rotation or just a annual check up, making sure your still happy with your purchase. They have definitely have my business for years to come.

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DealerRater Jan 21, 2023

We have been customers for years, service and sales, and every experience has been superior. The service manager is a “straight shooter” and our experience with buying a car was so pleasant. I highly recommend this dealership.

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Google Jan 20, 2023

Cameron was very easy to work with, not pushy or aggressive but just helpful, which I appreciate. Process was fairly smooth and we were able to take our new truck home the same day, even though we started the process in the afternoon. Really appreciate that.

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Google Jan 20, 2023

Went down with just curiosity and the sales person Britinie was friendly, and worked very hard to get me the best deal and put me and my poor credit into a 2017 dodge durango. So happy with the car and so grateful to Britinie for guiding me through the process.

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DealerRater Jan 20, 2023

So easy to work with, my experience was awesome! I loved working with Katie Chlad 🙂

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DealerRater Jan 19, 2023

A huge thanks to the Friendly ford team and my salesperson Richard for helping get me into a new vehicle. I highly recommend that you go and see them!

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Cars Jan 18, 2023

Cameron made our buying experience very smooth and easy. I love my Encore. I would highly recommend Cameron. Keep up the good work! Tammy Judy and Bill Leverich

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DealerRater Jan 15, 2023

We bought a vehicle from Friendly Ford of Hamilton and could not be more happy with our experience. We dealt with Dave Reynolds and he went above and beyond to make this happen for us. He was always available to answer my questions and always reached out to let me know how everything was going. I would definitely recommend them to anyone. Thank you so much Dave!!!

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DealerRater Jan 11, 2023

I worked with Katie Chlad. First I spoke with her over the phone very friendly very helpful upon meeting her excellent person to work with answered any and all my questions any questions that she could not answer to she immediately sent me a text message or called me with the answers would gladly do business with her again also Sue in the service department excellent person to work with fast service friendly service very happy with the entire experience so far

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Google Jan 11, 2023

I am extremely happy with my vehicle. Britinie helped me from start to finish and even after. This is my first time buying a vehicle and this place was my first choice. Britinie answered all my questions before I decided to move forward. Couldn't have asked for anyone better to help me with my decision. I have had my vehicle for almost 3 months and choosing a dodge van was the best as it has helped me a lot with my job as well as my tall children. Thank you Britinie I would recommend Friendly Ford to all who ask. ...

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Google Jan 11, 2023

I bought a 2018 f150 off these guys it was the best buying experience anyone could ask for Britinie Rhoades was extremely helpful and a joy to do business with thanks to all

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Google Jan 11, 2023

Britinie was amazing. Thank you for you help!

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Google Jan 11, 2023

Thanks for the great experience on buying a used truck All your associates have been very helpful and Britinie goes out of her to make things go smoothly

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DealerRater Jan 10, 2023

Katie Chald done an awesome job . She knew every thing that I had questions about.

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Google Jan 9, 2023

Great service

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DealerRater Jan 9, 2023

Whole experience was excellent! Richard was wonderful to work with and answered all my questions.

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DealerRater Jan 6, 2023

Want to thank Morgan and the rest of the staff at Friendly Ford Hamilton for making my buying experience a pleasure-Morgan -u went above and beyond-Love my F150 Rocky Ridge! Thanks again

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DealerRater Jan 6, 2023

Friendly Ford was the only spot in 200 miles that had an Expedition spec'd the way I wanted it. I tried calling local dealerships near me and it was a train wreck. Robocalls/emails but nobody would answer my very clear question. I was paired with Katie at Friendly:Hamilton and she made the process so simple. Excellent communication, fair dealings, regular updates and I think we delivered within 48 hours of it arriving from the factory. Cameron stepped in for the delivery and was pleasant as well. Stepping into Hamilton Ford was like stepping back in time---in the best way. ...

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DealerRater Jan 6, 2023

Felt very welcome and comfortable while dealing with Friendly Ford! Great service as well! Very understanding and cooperative!

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Google Jan 6, 2023

Britinie did a great job helping us out today. Highly recommend!

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Google Jan 5, 2023

Friendly Ford was great to me! Morgan made the process super easy and simple, i would definitely recommend!

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Cars Jan 5, 2023

Amazing! Thank you so much Heidi for being so kind and working with us in trading in our vehicle!! Working with you was so fantastic!

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Google Jan 5, 2023

Thank you so much Heidi for being so kind and working with us in trading in our vehicle!!

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Google Dec 31, 2022

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DealerRater Dec 30, 2022

The dealership had a very friendly vibe. The sales people made us feel very welcome

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DealerRater Dec 29, 2022

Working with Katie was the best decision I made when choosing my first car. Friendly Ford made me feel like I was a part of their family and showed great attention to my car buying process.

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Google Dec 29, 2022

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DealerRater Dec 29, 2022

Working with Katie was the best experience we’ve ever had buying a vehicle. She explained things well and kept us well informed through the whole process. She worked hard to get us at price point we felt comfortable at. We drove away knowing we made the right choice with no regrets.

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Google Dec 21, 2022

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Cars Dec 21, 2022

Heidi is great! As a returning customer from when my wife bought a car from her, I would definitely recommend anyone coming to her for a great car! She provides a very comfortable atmosphere and an excellent experience!

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DealerRater Dec 21, 2022

The service is outstanding. Fast, friendly, honest, convenient, they take the stress out of the experience. I can not tell you how much respect I have for all the staff, especially Katie at friendly ford in Hamilton, NY. Katie saw my vision and knew it was a purchase that needed to happen. She was able to get me in the day I first contacted her. Made me feel like a priority! My first car buying experience at a dealership....Definitely will not be my last with this business!

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DealerRater Dec 16, 2022

Richard did a great job initially dealing with me over the phone with pictures and text messages etc. This was really a time saver before I actually traveled down to the dealership with my vehicle. Great dealership with what appears to be efficient service. It's a good name for them!

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DealerRater Dec 14, 2022

This is not the first vehicle I have bought from the dealership. Friendly sales team “Morgan” was easy to talk with and finalize a deal. The manager was helpful too.

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Google Dec 13, 2022

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DealerRater Dec 13, 2022

Great buying experience with Richard Ryan. He listened to my needs, worked (and, I mean WORKED) with the banks & helped put me into the perfect ride. I would definitely recommend the Friendly dealership. Respectful, honest & FRIENDLY. TWO THUMBS UP. 😎👍👍

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DealerRater Dec 13, 2022

Richard was honest, open and efficient. I am a very busy person and he was respectful of that, getting stuff done and owning up to his timelines. I had a great experience and honestly one of the best of any dealers I have dealt with.

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DealerRater Dec 12, 2022

Richard is the man. It took him less than 48 hours to get me into a truck that wasn’t even on their lot when I walked in. Can’t recommend him enough.

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DealerRater Dec 12, 2022

What a great experience from start to finish. Brittany went above and beyond to make sure we got a vehicle we liked and in our price range. She even delivered my new vehicle to me. I do recommend that you reach out to them as they live up to their name FRIENDLY FORD. Thank you, Jaime Berger

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Google Dec 8, 2022

This service provider always makes you feel welcome to bring your vehicle in, provides an honest assessment and cost prior to performing services, provides timely service unless parts are not available, and overall are professional, friendly, and provide good service.

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DealerRater Dec 2, 2022

Richard and the rest of the staff were great to work with. Helped me get my order in and we’re very informative throughout the process!

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Google Dec 2, 2022

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DealerRater Nov 30, 2022

The whole team was awesome. Got to work with Richard he was great, got me a great price and was really great to work with.

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Google Nov 29, 2022

On 11/28/22 I came in desperate for a car with not a clue on how to even get started Morgan was there and walked me through every option and question I had she was most accommodating and patient especially with the fact that I didn't plan to get a new car she was able to get me what I needed. I strongly recommend going in and talking with her about your next car purchase! Thanks again Morgan for making the experience the best it could have been!

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DealerRater Nov 26, 2022

We had a great experience buying a used truck from Katie Chlad at Friendly Ford. She new what she was selling and was easy to get a hold of

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DealerRater Nov 19, 2022

Everyone was very friendly, very knowledgeable. So far I would do business with them again.

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DealerRater Nov 17, 2022

My experience at Friendly Ford was absolutely wonderful! It was my first time buying from a dealership & they made everything easy for me. Richard was super knowledgeable about all of the cars on the lot. He knew what I was looking for better than I even did, and got me a great deal on my vehicle. I would highly recommend anyone looking for a car to stop over, I'd trust them with friends and family both. I'll certainly be coming back to Friendly Ford when I need a car again.

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Google Nov 14, 2022

Nice place to do business. Sales and service is great!

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Google Nov 14, 2022

Morgan, my sales rep, and David, the F&I Manager, took great care of me. I would highly recommend both to anyone looking to purchase their next Ford.

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Cars Nov 12, 2022

Great experience, would not hesitate to do business with them again. Heidi was fantastic. We live over an hour away and it was worth the drive.

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Google Nov 12, 2022

The best experience. Old school customer service, made the process easy. Heidi was great.

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DealerRater Nov 11, 2022

Bought my car from Rich Ryan, best car buying experience ever!! He's friendly, detailed, attentive, and most of all courteous with the whole process, he communicated everything with me so there was no guessing no wondering nothing like that! All around the very best experience possible!!

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DealerRater Nov 4, 2022

My experience was flawless. Vehicle was clean, staff is friendly and I would go back without hesitation.

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DealerRater Oct 28, 2022

Friendly service.They worked with me to make sure I got the Vehicle that fit my needs. Financing was easy. Our sales rep Katie was awesome. Great experience!

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DealerRater Oct 26, 2022

Katie was extremely helpful as was the dealership. They responded to us immediately and we bought a vehicle that was exactly what we wanted. If you are looking for a very positive car buying experience, I suggest Katie and Friendly Ford in Hamilton, NY.

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DealerRater Oct 26, 2022

Katie was great she explained everything to me clearly on getting me to lease my car. This is the second time I’ve bought a car at Friendly. The staff is fun all of them are all smiling congratulating you on your new car. I highly recommend if your going to buy a car check with Friendly first. Michelle Peck

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DealerRater Oct 21, 2022

I bought a 2020 Ford edge and I am a over the road truck driver and Katie took the time and showed my wife many different options by face time she showed us all the features of every car she showed us and never once pressured on any of them when we had questions she got the answers and helped get all the paperwork work done so it was very easy to come in and pick up the edge everything from plates to all the finances everyone there is very nice and always willing to help I will be back again

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Google Oct 20, 2022

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DealerRater Oct 20, 2022

Very awesome place to do business with! Did everything they could to keep us in our budget

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DealerRater Oct 19, 2022

Richard was great to work with. Didn't push anything and was very transparent about everything. If you stop and friendly ford I highly recommend speaking with him. He's aways willing to go the little extra to make you happy.

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DealerRater Oct 19, 2022

Katie was awesome, very nice and helpful. Gentleman in finance, same. Very highly recommend them.

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DealerRater Oct 17, 2022

Great team work. Knowledgeable staff made the buying process as smooth as buying a car can be.

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Google Oct 15, 2022

Highly recommend dealing with Morgan Roberts!

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Google Oct 13, 2022

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DealerRater Oct 12, 2022

My husband and I have gotten four vehicles from Richard. We’ve been impressed with every experience. He makes it very easy and is very up front with every detail. I highly recommend Richard and Friendly Ford!

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DealerRater Oct 12, 2022

No pressure, very friendly. Richard Ryan was great getting me the best interest rate and payment. Great vehicles at Friendly Ford

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DealerRater Oct 12, 2022

I highly recommend Richard Ryan at Friendly Ford! He is very pleasant to work with, and he was super persistent about getting our car to us asap!! I love my new car and am very happy with my whole experience with him!

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Google Oct 8, 2022

Such a wonderful experience, Thank You Heidi Lewis! You made our purchase easy and effortless. I love my car.

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DealerRater Oct 7, 2022

My boyfriend and I delt with Morgan. We didn't plan on leaving with a car that same day, thought we would have some type of wait period, but we ended up not only car shopping, but being MATCHED with everything and more I've ever wanted in an SUV, and I didn't pay an outrageous price. Morgan took alot of time helping us look for exactilly what we wanted and she was honest about everything, which i appreciated instead of most dealerships trying to make a buck. She was super helpful about taking my old car in, and ...

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DealerRater Oct 4, 2022

Friendly Ford of Hamilton is a Top Notch dealership, Outstanding Sales staff, Ty to Richard Ryan and Mike and Jesse for making it a Easy and Quick purchase!!

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DealerRater Oct 1, 2022

Katie was phenomenal to work with very on point and straight forward from the first time we spoke until the deal was done and even called to check up after the veichle was purchased

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DealerRater Sep 29, 2022

Super simple process and very easy to work with. Walked away with a great deal!

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Google Sep 29, 2022

An amazing friendly place…if you want good down to earth wonderful people go here…

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DealerRater Sep 28, 2022

Friendly Ford is the best dealership I have dealt with so far! They are all super nice, very professional, help you understand what you are paying for and making sure you are getting the right amount of money for what your trade in is worth! The sales rep I dealt with was Richard Ryan and he was super nice! He helped make sure I got every penny I could out of my Jeep to trade in and made the process so fast and easy all in a days time! I would definitely recommend this dealership to my friends and family

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DealerRater Sep 28, 2022

Richard Ryan and the whole crew at Friendly Ford of Hamilton made sure that every detail was perfect! Highly recommended!

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DealerRater Sep 27, 2022

Great dealership! Would come back. Sales rep was very professional and helpful during the purchase of the vehicle

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DealerRater Sep 27, 2022

Friendly ford is the best! Richard Ryan has now sold us 3 vehicles and everytime we deal with him it’s a pleasure. No easy and painless. I would recommend friendly ford to anyone and also Richard.

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DealerRater Sep 24, 2022

Heidi was my saleswoman and I had a great car buying experience with her. She knew what she was doing and was very professional. Definitely will recommend her to my friends and family.

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Google Sep 22, 2022

Morgan was awesome!! She was honest and friendly and made our buying process smooth and easy!! Love my new vehicle and will send everyone I know your way!!

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Google Sep 20, 2022

Best people out here, they helped me get my first car. ps go to Morgan she the best

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Cars Sep 18, 2022

Heidi was very helpful and great in staying in contact throughout the process of buying my F150. I would highly recommend that if your looking for a vehicle, stop in and ask for her.

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Google Sep 18, 2022

I purchased a F150 there this week. Heidi was a pleasure to work with. I would highly recommend anyone looking for a vehicle stop in and see her.

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Google Sep 15, 2022

Morgan was our sales rep and was great. She is pleasant and down to earth. She was kind to help me find what I needed in a vehicle. Al the sales manager was also good to work with. We had a budget as we are a small not for profit, told him what we needed for an amount we could afford and he made it happen. A good FRIENDLY group to work with. Upon puckup a couple of the other employees congratulated us. It was a very good experience. We thank you!

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Google Sep 15, 2022

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DealerRater Sep 14, 2022

Katie Chlad was my sales person and was a tremendous help in finding my new vehicle. Not my first vehicle, but my first Ford, and first purchase from Friendly. I’m sure it will not be the last. Finding the vehicle I wanted was pushing a miracle, with the availability these days. Thank you again!

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DealerRater Sep 10, 2022

This was a wonderful buying experience. Morgan was great ! She got everything done in a day and I drove away the next day.

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DealerRater Sep 10, 2022

Kate helped me find a great deal on my insurance and a new car! Nothing but good things to say about this dealership.!

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Cars Sep 10, 2022

Finally getting around to writing this review for a used vehicle purchase back in January. We had a positive experience with this dealership, and worked with Britinie. She made the process very easy, and even drove the vehicle 45 minutes to our home (in winter weather) so we could test drive it and then dropped it off after the purchase was finalized. Thank you Britinie!

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DealerRater Sep 8, 2022

Richard went above and beyond my expectations for the purchase of my new/used vehicle.

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DealerRater Sep 7, 2022

Worked with Richard Ryan and he was very honest and transparent.he even spoke to me about our deal on his holiday off!I definitely plan on using him again and will recommend him to friends and family.

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DealerRater Sep 6, 2022

I dealt with Richard Ryan, he was upfront with me about issues with the truck I wanted. The pick up date changed a couple times. But, they wanted to make sure that everything was working properly. Richard knew how much I needed a vehicle. I had been without my truck for two months. Deer and a tree totaled my truck. Richard kept in touch with me and answered any questions that I had. Friendly Ford will have my future business.

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Google Sep 5, 2022

Morgan was amazing! Absolutely adore her. Great personality, funny, great to talk to, went through the process very quickly everything set done and car clean and ready to go within a few hours.

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Google Sep 5, 2022

Always a pleasant visit, everyone is so nice.

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Google Sep 3, 2022

Rich was very professional and nice to deal with. It was a chance drive by that there was a car available


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