Welcome to Friendly Ford of Hamilton

I purchased a 2024 Jeep Grand Cherokee Summit Reserve on 8/14/2026. The l issues we have encounter with Friendly Ford are crazy and the customer service from the Sales Manager Jesse Lazzaro are not acceptable. I found the jeep online and while communicating with salesman, Oscar Gonzalez, I asked if there were ANY concerns, dents scratches or problems with the jeep. Told him I am very meticulous person and only want a spotless vehicle He advised that this Jeep was perfect, very clean and sent a 2 minute video. I made the deal over email and drove 3 hours to Friendly Ford to pick it up. When I arrived, I asked to see the Jeep but was advised it was being inspected and washed. They knew I was coming from 3 hours away for it, but nothing was ready when I arrived. It was pouring rain the entire time I was there, almost 2 hours, and after I signed the paperwork I headed home. This explains why I couldn’t see the Jeep when I got there and then they parked it outside in the rain. Once I got home and parked the jeep in our garage, I noticed small dents and rust spots on the roof. When I reached out to Jesse, the manager, he advised me that rust is normal for a NY vehicle! WHAT?! NO Jesse, rust is NOT normal on a $75,000 2-year-old automobile. Another issue is that the dealer could not find the 2nd key fob. It was finally mailed out after making almost daily calls or texts to the salesman/manager, Oscar or Jesse. If things couldn’t get any worse, the Jeep was supposed to be certified preowned as clearly advertised. The Monday after I purchased it, I get a call that my new Jeep has a safety recall for airbag issues and can’t be certified until I take the Jeep to a local dealer to be fixed. Should I even have been driving the Jeep? I was advised by my local dealer that it’s against the law in NY state to sell a vehicle with an open recall. I looked online to confirm and Yes it is and a dealer that does is subject to a $5000 fine and possible loss of license. The local Jeep dealer also brought to my attention a large long crack at the bottom of the windshield. Another issue and should not have been sold to me in that condition. Jesse Offers to cover the glass with Safe light. Why would I want an aftermarket windshield? Why did they sell me a vehicle that was certified with cracked glass? Jesse says they can fix the rust with a quick touch up process but I will have to drive 3 hours back to Hamilton NY on only on a Thursday, then I sit for 4 hours while its fixed and then another 3 hours home. WHAT that is crazy, I take a day off work to have this fixed half assed??! No thanks! I will have it down correctly out of pocket; Jesse offers to pay half. Still no check from Friendly after waiting 1.5 weeks. Was told it would be mailed out that day. A week goes by, no check in the mail. Reach out to Jesse he tells me the only person in the company that can write checks has been out. Left another 2 messages today! Still no check we are fed up and Jesse does not care. I myself have been in sales for 30 years and If I treated my customers how Jesse and Friendly ford has treated me and my new Jeep, I would be first, ashamed, secondly not have ongoing future business. Jesse, a key to good salespeople is to under promise and over deliver. You and Friendly Ford have done the complete opposite! We would not recommend Friendly Ford to anyone! if you do buy I hope you are issue free and don't have to deal with Jesse! We would love to Discuss the many problems and issues with management!

I needed to get into a new vehicle somewhat quickly after my previous one had been totaled. Orrin Stevens was able to hook me up with a '22 F150 with the appropriate box configuration and engine style I was looking for (all in a very short period of time). The entire transaction was smooth and seamless, at an incredible rate without any pressure. I've been driving my new one for about a month now and couldn't be happier. I will now suggest Friendly to anybody, thanks again!

Angel went above and Beyond to fix all my concerns on the exterior of the car did an excellent job all the service people are more than helpful

Had a wonderful experience working with Orrin while purchasing a vehicle at the dealership. I would again drive the extra time to deal with him and this dealership to buy another vehicle. The no pressure attitude was great to have and see throughout the location

They picked My truck up left me a loaner a fancy Ford Explorer trimmer my wife drove it fell in love with that so we ended up buying that the same week as my truck was fixed that only did they drop me off the loaner but at one point I realized I left my golf clubs in the back of my truck and needed them and they even ran them out to me the service department fix the trouble with my truck and got my truck back to me in a timely matter I cannot say enough of how they go out of their way to help their customer

Oscar Ramos is a great salesman he could not find the truck I wanted so he ordered one that I wanted great experience. I would buy another truck from friendly ford in hamilton

Angel was a great salesman. He gave us what we wanted on our trade. He is a tough negotiator but very fair. I would highly recommend this dealer.

We recently purchased a Toyota Rav4 XLE at Friendly Ford of Hamilton NY. Its been a while (since 2014) since we've bought a vehicle. So needless to say, alot of the bells & whistles have changed in cars since then 😄. The staff was very helpful. Not pushy at all. Our sales agent, Brennon Gallo was so pleasant and helpful. He answered all of our questions and walked us through all the aspects the Toyota had. Connecting our phones to operate the screen & explained everything. He took his time with us. He wasn't all business as he shared some of his personal future plans with us giving us that comfort as a person. I would highly recommend this company fir your next vehicle purchase and most definitely ask for Brennon. Holly & Jeff K.

It was a smooth and easy process Brennon made everything super easy and especially for my first time buying a vehicle at a dealership

I had a great experience working with Oscar. He answered all my questions, made me feel comfortable, & made the whole process easy and stress-free. I truly appreciate his help and professionalism and would definitely recommend him to anyone looking for a great car-buying experience.

Keith was extremely helpful getting me into the vehicle I wanted.

Oscar was a great salesmen! Very paitant and honest with me! I would recommend to anyone!

Very nice people to work with not pushy at all